Garage owner trades in his wrench, becomes a “consultant”
Lowell and Betty Nigoff had thought about retiring, but their thinking turned serious when they were introduced to Lexington residents Rob and Suzanne Morris through a mutual friend.
“After getting to know this younger couple, we decided we would entrust Lowell’s to them,” the Nigoffs said in an email to their friends and customers.
They have sold Lowell’s Bluegrass Automotive, which they have owned nearly 30 years, to the Morrises. The new name is Lowell’s Independent Automotive Inc.
Lowell’s was frequently ranked the best automotive shop in Lexington in local polls and the place is almost legendary for its customer service.
Loaner cars were nearly always available and bicycles were added recently. They also would buy customers breakfast or coffee at the restaurant around the corner while their cars were being repaired.
“Rob and Suzanne want to keep Lowell’s running smoothly as in the past and plan to keep everything the same; only the ownership has changed,” Lowell Nigoff said in his email. “You will continue to see the same familiar faces of all our employees you have depended on in the past.”
Customers have got plenty of time to tell the Nigoffs how much they will be missed.
“Betty and I will remain as consultants for the next year to make sure Lowell’s Independent Automotive continues the level of quality service we have provided since 1979,” he wrote.
